|
Sorry to hear that you have the same problem as discussed in other posts. Have you tried the suggestion solution of reversing D1? Unfortunatly we have no way to control the chartersitics of components. There is no way we can predict the parameters of the supplied components. We have identified the problem and supplied a solution here on the forum. We cannot simply send replacement parts to everyone unless it has been determined what the individual problem is. Simply replacing a part with another one, probably from the same production batch, is not a good solution. The CW7 has been around for years and this problem has started to appear in the last year or so. Yes we should possibly provide the suggestion to reverse D1 in the instructions. It takes some time to implement changes to the documents, design, etc. and priorities must be set based on severity and available resources. At this time it is more efficient to address the problem on an individual basis.
Please try reversing D1. If this doesn't solve the problem then contact our tech support directly. The forum is a good way to look for solutions to a problem but is not a good way to contact us since we may not see a post for a while, which adds to your frustration. We can better help you with a direct call to 585-924-4560 or email "techsupport@ramseyelectronics.com".
__________________
Dick
Engineering
Ramsey Electronics, LLC
|